At a glance
This Shipping Policy applies to orders placed with ContextWrap for delivery to eligible United States addresses shown at checkout.
Order processing and shipment
Orders ship within 7 business days after we receive a complete order and successful payment authorization.
Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and U.S. federal holidays are not counted toward processing or delivery estimates.
An order is considered shipped when it has been physically handed to the carrier. Creating a shipping label alone does not count as shipment.
Estimated delivery time
After shipment, delivery is estimated to take 5–8 business days.
The 5–8 business-day delivery estimate begins on the first business day after shipment. Tracking information may provide operational updates, but a carrier-updated estimate does not restart or shorten the non-delivery claim window in our Returns & Refunds Policy.
Delivery dates are estimates and may be affected by carrier disruptions, severe weather, incorrect or incomplete delivery information, or other circumstances outside our reasonable control. These circumstances do not limit any rights you may have under applicable law.
Tracking
When tracking is available, we will send it to the email address associated with your order. Tracking may take time to update after the carrier receives the package.
Address accuracy
Please review your delivery address before placing your order. Contact [email protected] as soon as possible if you notice an error.
We will try to correct an address before shipment, but we cannot guarantee that a change can be completed after order processing has begun. We may contact you if additional information is needed to complete delivery.
Cancellations before shipment
You may request a cancellation or change of mind before shipment by emailing [email protected].
Eligibility is determined by the time the request is received in our support system. Once the order has been physically handed to the carrier, it cannot be canceled for change of mind.
If we cannot ship on time
If we learn that we cannot ship your order within 7 business days, we will notify you before the shipment deadline. Every delay notice will provide:
- A definite revised shipment date;
- The option to agree to the revised shipment date; and
- The option to cancel the affected order for a full refund.
The notice will explain how and by when you must respond. If we do not receive consent required to continue the order by the deadline stated in the notice, we will cancel the affected order and initiate a full refund.
If we later cannot meet a revised shipment date that you agreed to, we will send a renewed delay notice with another definite revised shipment date and again give you the option to agree to the further delay or cancel for a full refund.
We will initiate a refund required because of a shipping-delay cancellation to the original payment method within 7 business days after the cancellation takes effect. Your bank or payment provider may require additional time to post the refund to your account.
Packages that are late, lost, damaged, or incorrect
If your order has not arrived by the end of the 5–8 business-day delivery estimate, check the latest tracking information and contact [email protected].
For claim deadlines and available remedies, see our Returns & Refunds Policy.