This Privacy Policy explains how ContextWrap, operated by Calista Cross-border Limited, collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or use related services.
1. Personal information we collect
Depending on how you interact with ContextWrap, we may collect:
- Contact information, such as your name and email address;
- Order and delivery information, such as products ordered, delivery address, order status, and tracking information;
- Transaction information, such as payment status, transaction identifiers, refunds, and limited payment-related details provided by payment service providers;
- Account information, if you create or use an account;
- Customer-care communications, including questions, cancellation requests, claims, feedback, and evidence you choose to provide;
- Device and usage information, such as IP address, browser type, device information, pages viewed, referral information, and website interactions; and
- Preferences, such as communication and privacy choices.
Please do not send payment-card numbers, passwords, government identification, or other sensitive information through ordinary customer-care email unless we specifically request an appropriate method for a legitimate purpose.
2. How we collect information
We collect information:
- Directly from you when you place an order, create an account, or contact us;
- Automatically when you use the website; and
- From service providers involved in operating the store, processing payments, supporting delivery, protecting the website, or assisting with customer care.
3. How we use personal information
We may use personal information to:
- Process, fulfill, deliver, and support orders;
- Provide tracking, cancellations, refunds, and replacements;
- Respond to customer-care and privacy requests;
- Verify transactions and prevent fraud or misuse;
- Operate, secure, maintain, and improve the website;
- Understand website performance and customer interactions;
- Maintain business and transaction records;
- Comply with legal obligations and enforce our policies; and
- Protect the rights, safety, and security of customers, ContextWrap, and others.
4. How we disclose personal information
We may disclose personal information to service providers that help us operate the store, including providers supporting:
- Website hosting, ecommerce, and security;
- Payment processing;
- Order fulfillment, delivery, and tracking;
- Email and customer care;
- Website measurement and performance; and
- Professional, legal, accounting, or compliance services.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, investigate fraud or security incidents, protect legal rights, or complete a business transaction such as a merger, acquisition, financing, or sale of assets.
Service providers are permitted to use personal information only for the purposes allowed by their agreements and applicable law.
5. Sale and targeted advertising
We do not sell personal information or share personal information for cross-context behavioral advertising, as those terms are defined under applicable U.S. state privacy laws.
If these practices change, we will update this policy and provide any notices or choices required by applicable law.
6. Cookies and similar technologies
We use cookies and similar technologies to operate and secure the website, maintain shopping and account functions, remember choices, prevent fraud, and understand website performance.
If we introduce optional technologies that require consent or an opt-out choice, we will provide the applicable controls.
7. Data retention
We retain personal information for as long as reasonably necessary to provide orders and support, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Retention periods vary depending on the type of information and why it is needed. We delete or de-identify information when it is no longer reasonably required, subject to legal and operational retention needs.
8. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or method of transmission is completely secure, and we cannot guarantee absolute security.
9. Your choices
You may:
- Update certain account information through your account, where available;
- Ask us to correct inaccurate order or contact information;
- Adjust available browser or website privacy settings; and
- Contact us about customer-care or privacy preferences.
10. U.S. state privacy rights
Depending on where you live and whether the applicable law applies to ContextWrap, you may have the right to:
- Know or access personal information we hold about you;
- Request deletion of personal information;
- Correct inaccurate personal information;
- Obtain a portable copy of certain information;
- Opt out of certain sales, sharing, targeted advertising, or profiling;
- Limit certain uses of sensitive personal information;
- Appeal a decision concerning a privacy request; and
- Exercise privacy rights without unlawful discrimination.
To submit a request, email [email protected] with the subject line “Privacy Request”. Describe the request and include the email address associated with your interaction with ContextWrap.
We may verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct identity verification.
We will send an initial response to a privacy request within 3 business days and will complete or respond to a verified request within the period required by applicable law. If we deny a request, we will explain the reason and provide appeal instructions where required.
11. Children’s privacy
The website is not intended for children under 16, and we do not knowingly collect personal information directly from children under 16. If you believe a child has provided personal information, contact [email protected].
12. Third-party websites
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.
13. Changes to this Privacy Policy
We may update this Privacy Policy when our services, practices, or legal obligations change. We will post the updated version with a revised effective date.
14. Contact us
Questions or privacy requests may be sent to [email protected].